Satisfaction
Guarantee
We carry the highest quality compatible/remanufactured
cartridges. The manufactures are ISO-9001. Each cartridge
is fully tested. Our products are sold in many electronic
super stores.
30 Day Risk Free Guarantee
Our products are backed by a 30-day, money-back guarantee.
If you are not completely satisfied with the performance of
the products, FOR ANY REASON, you may return the cartridge(s)
within 30 days
of purchase for free replacement or refund. No question
asked. All returns require prior approval.
see return/refund policy
One-Year Quality Assurance
Guarantee
In addition to our 30-day risk free guarantee, we also have
a one-year quality
assurance guarantee for all OEM & Compatible cartridges
and three months warrant for remanufactured cartridges. This
guarantee allows you to return any defective product(s) for
a replacement for up to one full-year. Warranty applies to
supplies only and not to the printer used with the supplies.
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Customer Service
Security
Guarantee
Our Secure Sockets Layer (SSL) 128-bit software
is the industry standard and among the best software available today
for secure online commerce transactions. It encrypts(scrambles)
all of your personal information, including credit card number,
name, and address, therefore, it cannot be read as the information
travels over the Internet.
When you shop at 800InkMax.com, you will never
worry about the security. We guarantee that every transaction
you make will be safe. You pay nothing if unauthorized charges
are made to your card as a result of shopping at 800InkMax.com.
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Customer Service
Order
Tracking
Order information and status is updated nightly M-F.
You can track the process of your order including shipments at here.
Sales
Tax
State laws require that we charge applicable sales
tax on orders shipped to addresses in the state of California.
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Customer Service
Payment
Methods
We gladly accept the following forms of payment:
VISA MasterCard
Discover
American Express
Pay Pal
Money orders, Cashiers Checks & Personal Checks
Pay Pal
Send the total amount, including shipping and sales
tax (if applicable), to: officehomesupply@yahoo.com
along with your order number. We will ship your order
when we receive confirmation from PayPal.
Money Orders & Cashiers Checks
& Personal Checks
Please include the "View Cart Contents" page, the "Order Form",
and Check (payable to OFFICE HOME SUPPLY). see
Mail/Fax order
We will ship your items as soon as we receive your money order or
cashiers check. For personal checks, we will ship the product(s)
when the check is cleared.
OFFICE HOME SUPPLY
242 Farallones St.
San Francisco, CA 94112
U.S.A
Fax Number:
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Customer Service
Return/Refund
Policy
- Contact us for
a RMA number to begin the return process.
All returns must be authorized by 800InkMax.com. Any
merchandise returned without authorization will not be refund.
- We will issue
a Return Merchandise Authorization number (RMA)
Customer need post the RMA number outside the return package.
- For Exchange
We will send you a replacement with a stamped return envelope
or a UPS return shipping label for you to send the cartridge
back. You will be charged for the replacement. but we will
credit it back to you once we receive the return package.
Customer must send the product back within 30 days after
you receive the replacement to receive credit.
- Defective cartridge exchanges, a full
refund will credit to you.
- Non-defective exchanges must be done
within 30 days of the invoice
date. No exchange after 30 days. A 20%
restocking fee will be applied.
- Product returned is not ours or cartridge
that is greater than 25% empty
will not receive credit. You will be charged $10 shipping
and handling fee. We will keep your return package for
2 weeks. You will have to pay the shipping and handling
fee if you want us to send it back to you. It will be
discarded after 2 weeks.
- For Return
Customer is responsible for sending the package back to
us.
- Defective cartridge returns, a full
refund will credit to you.
- Non-defective returns must be done within
30 days of the invoice date.
No return after 30 days. A 20% restocking
fee will be applied.
- Product returned is not ours or cartridge
that is greater than 25% empty
will not receive credit. We will keep your return package
for 2 weeks. You will have to pay the shipping and handling
fee if you want us to send it back to you. It will be
discarded after 2 weeks.
- Shipping fee is not refundable.
- Pack items
securely
All returns MUST include original
factory box, original factory packaging (foam plastic wrappings,
etc.), blank unfilled warranty cards (if any). Do
not deface original factory cartons or packaging in any
manner.
Please includes prove of purchase, such as a copy of your
original sales receipt or packing slip invoice, for reimbursement
of your refund.
- Send the
package to us
Customers are responsible for the secure return of merchandise.
- Refund &
Notify
Refunds require up to one week to process. We will not notify
you when a credit is issued to your account, so please check
your credit card statement for confirmation. If no credit
card info on file, we will send you a company check.
